[DRAFT FOR OWNER REVIEW — NOT LEGAL ADVICE. Owner/attorney/medical director to review before publishing.]

Terms of Service — Swan Hydration

Who we are. Swan Hydration is a nurse-led, RN-owned mobile IV hydration business in the Pittsburgh area, founded by Mercedes Denham, RN, BSN. We operate under a medical director. Our services are provided at your location — home, workplace, hotel, or event — during our hours of 7am–10pm, 7 days a week.

Not medical advice, not emergency care. Information on this website is for general education only and is not medical advice. Our services are wellness services; they are not a substitute for your doctor's care, and we do not diagnose conditions. If you are experiencing a medical emergency, call 911.

Eligibility and screening. Every appointment begins with a health review. Some services — including wellness injections such as B12 and Vitamin D — are provided only when medically appropriate, and your nurse may decline or modify a treatment if it isn't safe for you. Please answer intake questions honestly and completely; your answers help us take care of you. [PLACEHOLDER: age policy — the drawing page currently says 18+ or a parent/guardian present; confirm the treatment age policy and state it here.]

Booking. Appointments are booked through the Appointments page of this website. You'll receive a confirmation by email and/or text. Please make sure we have a mobile number where we can reach you on the day of your visit, and an accurate service address.

Pricing. Our prices are the same for everyone. The one exception is our members, who receive our best pricing as a membership benefit. [PLACEHOLDER: membership terms will be added here when membership launches.] Prices shown when you book are the prices for your visit; if a price ever changes between booking and your appointment, we'll honor the price you booked at — [PLACEHOLDER: confirm this is the policy the owner wants].

Payment. [PLACEHOLDER: accepted payment methods and when payment is taken — at booking, at the visit, or split — to be added once the payment processor decision is final.]

Deposits. [PLACEHOLDER: deposit amount or "no deposit required" — undecided.]

Cancellations and rescheduling. [PLACEHOLDER: cancellation window and any late-cancel/no-show terms — undecided. Acuity currently allows clients to cancel/reschedule up to 12 hours ahead; the written policy should match whatever is actually configured.] If something comes up, call or text us at 412-312-4707 and we'll do our best to find you a new time.

Service area. We serve the Pittsburgh area within Pennsylvania, including Allegheny, Washington, Beaver, Butler, Westmoreland, Fayette, and Greene counties. [PLACEHOLDER: any travel fee for edge-of-area visits — undecided. Link the Maps Service Area page here once final.]

Gift cards and drawings. [PLACEHOLDER: add gift card terms if/when gift cards launch. Monthly drawing rules live on the Best Customer page.]

Website use. The content on this site belongs to Swan Hydration. Please don't use our name, logo, or photos without permission.

Changes. We may update these terms; the version on this page is the current one.

Questions. Hello@swanhydration.com — 412-312-4707.